Website Terms of Use, Privacy Policy & Consent

Last updated: April 2026

1. Terms of Use

1.1 Acceptance of Terms

By accessing or using this website, you agree to these Terms. If you don’t agree, please don’t use the site.

1.2 Who We Are

Mvmnt Lab Albury is a performance-based allied health clinic in South Albury offering:

  • Performance chiropractic

  • Shockwave therapy

  • Low-level laser therapy

  • Dry needling

  • Remedial massage

  • Rehab & movement-based care

1.3 Website Content (Important)

This site is for education and general info only.

It is not medical advice and does not replace an in-person assessment.

1.4 What You Agree Not To Do

You agree not to:

  • Use this site unlawfully

  • Attempt to access restricted systems

  • Copy or reuse our content or branding without permission

1.5 Bookings & Appointments

When you book, that time is reserved specifically for you.

We may:

  • Reschedule or cancel appointments if required

  • Refuse service where clinically appropriate

  • Update services or pricing at any time

Online Booking Systems

We may use third-party booking platforms (e.g. Cliniko, Timely or similar).

By booking online, you agree:

  • Your information will be stored securely within that system

  • You are responsible for ensuring your details are correct

  • You understand any automated reminders are a courtesy, not a guarantee

1.6 Cancellation & No-Show Policy

We run a tight schedule and respect everyone’s time.

  • Minimum 24 hours’ notice required for changes or cancellations

  • Late cancellations or missed appointments may incur a fee

  • Repeat no-shows may result in restricted booking access

1.7 Results Disclaimer

We aim for results, but we don’t promise them.

Your outcome depends on consistency, lifestyle, and following recommendations.

1.8 Intellectual Property

All content on this site belongs to Mvmnt Lab unless stated otherwise.

Don’t use it without permission.

1.9 Limitation of Liability

To the extent permitted by law, we are not liable for:

  • Reliance on website content

  • Technical issues or downtime

  • Third-party platforms or links

1.10 Third-Party Links

We may link to external platforms (booking systems, social media, etc.).

We don’t control these — use them at your own discretion.

1.11 Changes to Terms

We may update these Terms at any time. Continued use = acceptance.

2. Privacy Policy

2.1 Our Commitment

We comply with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs).

2.2 What We Collect

We may collect:

  • Name, phone, email

  • Date of birth

  • Health information

  • Appointment history

  • Payment details

  • Website usage data

2.3 How We Collect It

When you:

  • Book appointments

  • Complete forms

  • Contact us

  • Use the website

2.4 Why We Collect It

To:

  • Provide safe, effective care

  • Manage bookings and communication

  • Improve services

  • Meet legal obligations

2.5 Sensitive Health Information

We collect health data as part of providing care.

This is treated with strict confidentiality and only used for clinical purposes.

2.6 Who We Share It With

We may share data with:

  • Other healthcare providers (where relevant)

  • Practice management/booking software

  • Payment providers

  • Legal/regulatory authorities if required

We never sell your data.

2.7 Data Security

We take reasonable steps to protect your data.

No system is perfect, but we take this seriously.

2.8 Cookies & Analytics

We use cookies and analytics to improve the site.

You can disable cookies via your browser.

2.9 Access & Corrections

You can request access or corrections anytime.

2.10 Data Retention

We keep records in line with Australian legal requirements.

Health records may be stored for several years.

2.11 Complaints

Contact us first.

If unresolved, contact the Office of the Australian Information Commissioner (OAIC).

2.12 Contact

Mvmnt Lab Albury
2/594 Hovell Street
South Albury, NSW 2640
Email: hello@mvmntlab.com.au
Phone: 02 6041 4345

3. Consent to Treatment (Website & Booking)

By booking an appointment or engaging with our services, you acknowledge and agree that:

  • You consent to assessment and treatment by Mvmnt Lab practitioners

  • You understand treatment may include manual therapy, dry needling, shockwave therapy, exercise prescription and other modalities

  • You understand there are risks and benefits associated with treatment

  • You have had the opportunity to ask questions

  • You agree to provide accurate health information

You can withdraw consent at any time.

4. In-Clinic Consent (Recommended Use)

In addition to this website policy, patients may be required to complete a written consent form in clinic before treatment.

This ensures:

  • Clear understanding of treatment

  • Documented consent

  • Best practice compliance

5. Straight Up Summary

  • This site = info, not medical advice

  • Respect appointment times

  • Your data is protected and never sold

  • You’re in control of your care

If you’ve got questions, reach out — we’re here to help you move better.

⏱ Flexible appointment times
💳 Multiple payment options available

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